It's happened: The porch pirates have struck!
The parcel you were expecting is nowhere in sight and the reality of being a victim of package theft has begun to sink in. One of the first things you should do is make sure that the package really was stolen. Apart from theft, there are a few other reasons that could explain why it’s missing. Be sure to:
- Conduct a thorough search around the outside of your house for the package.
- Check your home security camera for footage of the delivery.
- Ask neighbors whether it was delivered to them in error.
Once you are sure that the package was indeed stolen, reporting the theft is your next move. Keep reading for information on where to report package theft in the unfortunate event porch pirates decide to make you a package theft statistic.
Reporting Package Theft
If none of the above steps turns up your package, then it’s time to report it as either lost or stolen. Here’s how to report the theft of a package.
Contact the Courier
Their first course of action will most likely be to help you track the package, so have all the tracking information on hand. Failure to locate it would then mean you have to fill out an official form (most likely on their website) to file a claim so that their insurance can kick in to cover some or all of the value of the item.
Here is a list of contact numbers for the largest courier services.
Amazon- 1- 888-280-4331
UPS – 1-800-742-5877
FedEx – 1-800-463-3339
DHL – 1-800-225-5345
USPS – 1-800-275-8777
Also, contact the United States Postal Inspection Service (1-877-876-2455) to file a report. It is their job to investigate cases of USPS mail theft and they are quite good at it.
Call the Seller’s Customer Service
Gather up any information related to the purchase, as well as the tracking information, and contact the seller’s Customer Service department. They are usually more than willing to help you track down the item. In cases where the error is on their end, they will either resend your package or offer a refund of all or part of the cost.
File a Police Report
You should always file a police report in cases of package theft. The rate at which such crimes are solved may be low, but the information goes toward helping your local police department better protect your community. Plus, filling out a police report is one of the requirements if you intend to make an insurance claim in connection with the theft.
The report can be made in person or online. It is very helpful to give the police any camera footage you have of the incident. This greatly improves their chances of catching the bad guys.
If you are witnessing package theft as it happens, you need to grab your phone and call 9-1-1.
Package theft is seriously no fun. A device, such as the Porch Pod, saves you from all the tedious steps outlined above. It ensures that your packages are secured on delivery and are waiting just where you expect them to be when you go to retrieve them.
At The Porch Pod, we make the world’s smartest package safes. The Porch Pod combines the strength of a rugged weather-proof container with the intelligence of a WiFi-enabled smart lock. If you’re looking for a way to protect your packages from theft, give our product a look – it may be just what you’re looking for!